Control Room Procedures

Security Control Room Procedures, CCTV & Guard Monitoring Systems

At RSS Security we pride ourselves on excellent service levels and a smooth operating procedure. We feel that whether you are a resident in one of the estates or commercial properties  we secure, you will benefit from this information. Firstly, in an emergency, please contact the control room on 086 111 4021.

When you activate a panic, alarm, electric fence or anything linked to a radio, it triggers a coded signal in our control room. The signal is decoded and prioritized with your details visible to the controller. Simultaneously the signal is received directly onto our Tom Tom Tablets in the reaction vehicle, this is known as Auto Despatch which cuts down the time delay between the signal to the control room and the controller to the vehicle ensuring faster reaction times.

The most common signals we receive are burglary, panic, electric fence activation and power failures. We also monitor various other equipment such as CCTV and various guard monitoring systems. Our vehicles are all equipped with live satellite tracking which helps us with control and logistics. They are also dedicated to their areas allowing for quicker response times.

When the signal is received, the control room will contact the reaction officer and confirm that he is proceeding to the premises –unless the reaction officer accepts the call via is Auto Despatch tablet before the control room. The control room will contact you on your preferred contact number. If it is a false alarm, you will be required to quote your cancellation code or password. If the controller is not entirely satisfied with your response the vehicle will continue en-route and deal with the situation accordingly. If there is a problem but you are still able to communicate with the controller, please indicate clearly what the emergency is. The controller will then dispatch the appropriate reaction team. If you know that the activation is a false alarm, don’t wait for our controllers to contact you, please contact our control room to cancel.

Upon arriving at your premises, the reaction officer will attempt to gain access. We recommend that if your perimeter wall has an electric fence or there is no obvious access point, you should install a digital keypad and advise our control room of the code. Should you require an access control pad our security consultants will gladly assist, they are fairly inexpensive. Once on the property the reaction officer will check the house doors and windows for forced entry. If the situation is under control he will contact the control room and leave the premises. Should this not be the case the necessary action will be taken.

Whenever you contact the control room, please always identify yourself by giving the controller your name and then your address. Once the controller has identified the correct premises on our system, they will be able to help deal with your call.

It is very important that you test your system often, we would recommend this be done at least once a month. Remember to contact our control room first and cancel the reaction by giving the controller your cancellation code.
Please do not test during peak hours when people are opening or closing their homes. Furthermore during adverse weather conditions all control rooms are inundated with false alarms, please do not test your system under these conditions.

Our state of the art

Control Centre

Does your service provider have an SAIDSA approved control room? If not, there are a few Insurance Companies that are now rejecting claims from homeowners due to the fact that your alarm system and service providers are not SAIDSA compliant.

SAIDSA Compliance

The South African Intruder Detection Services Association is an association of service provider of security systems. It is important to realise that when a security system is purchased, an ongoing relationship is entered into between the purchaser and the security company concerned. We have the infrastructure and the required expertise to support that relationship continuously.

Disaster Recovery

What happens if your control centre is unavailable temporarily or indefinitely? Your site can become valuable in an instance. Intruders can immediately take advantage of your system downtime.


In the event of a disaster at your control room – RSS has an immediate backup control room which can switch seamlessly to ensure that there is no downtime on your security systems. Our own infrastructure of fibre-optic cables ensures speedy recovery and immediate back-up to your control room.

Third Back-up

We have a third back-up in the event that our control room in Kya Sands experiences a disaster. All which can be switched to your control room to ensure your system never experiences downtime.

Back to RSS Community

Happy Customers

“We live in Phase 2 and aren’t too familiar with the roads in Phase One. My mum had to drop something off at a house in Phase One last night, and so she asked the guards for directions. The guards asked her to pull over, and in a few minutes one of the security…”

Allison Dike

“My wife and I were attacked by what at the time was known as the axe gang working the Paulshoff area. Not even a member of the RSS they were the first to Assist me. So I joined. It has been quiet for the last three year, but three days ago some thieves broke into…”


“While most, if not all of the security team at Tinza are very competent and perform their duties well, I just wanted to take the time to single out a couple of guards who, in my opinion, really stand out. Johnson (whom I haven’t seen in a little while) and Mashudu know…”

Andrew Pittendrigh



At RSS, we ensure our customers experience a totally professional service offering and ultimately genuine peace of mind. Contact us today for more information.

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