Security Control Room Procedures and CCTV & Guard Monitoring Systems

At RSS Security we pride ourselves on excellent service levels and a smooth operating procedure. We feel that whether you are a resident in one of the estates we secure or a reaction client through one of the services we render, you will benefit from this information. Firstly if you are a resident in one of our estates and need reaction from one of our management, medical or reaction vehicles please contact the control room on 086 111 4021. If you are a reaction client with either a panic only service or full alarm service, your understanding of the procedure below will help us be more efficient when it really counts.

Regardless of your device, when you activate it, it triggers a coded signal in our control room. The signal is decoded and prioritised with your details visible to the controller. Simultaneously the signal is received by sms in the reaction vehicle. The most common signals we receive are burglary, panic, electric fence activation and power failure. We also monitor various other equipment such as live CCTV, guard monitoring systems and now with RSS Guardian Medical Response we also will be monitoring medical emergencies. Our vehicles are all equipped with live satellite tracking which helps us with control and logistics. They are also dedicated to their areas allowing for quicker response times.

When the signal is received, the control room will contact the reaction officer and confirm that he is proceeding to the premises. The control room will contact you on your preferred contact number. If it is a false alarm, you will be required to quote your cancellation code, if the controller is not entirely satisfied with your response the vehicle will continue en-route and deal with the situation accordingly. If there is a problem but you are still able to communicate with the controller, please indicate clearly what the emergency is. The controller will then dispatch the appropriate reaction team. If you know that the activation is a false alarm, don’t wait for our controllers to contact you, please contact our control room to cancel.

Upon arriving at your premises, the reaction officer will attempt to gain access. We recommend that if your perimeter wall has an electric fence or there is no obvious access point, you should install a digital keypad and advise our control room of the code. Should you require an access control pad our security consultants will gladly assist, they are fairly inexpensive. Once on the property the reaction officer will check the house doors and windows for forced entry. If the situation is under control he will contact the control room and leave the premises. Should this not be the case the necessary action will be taken.

Whenever you contact the control room, please always identify yourself by giving the controller your name and then your address. Once the controller has identified the correct premises on our system, they will be able to help deal with your call.

It is very important that you test your system often, we would recommend this be done at least once a month. Remember to contact our control room first and cancel the reaction by giving the controller your cancellation code.

Please do not test during peak hours when people are opening or closing their homes. Furthermore during adverse weather conditions all control rooms are inundated with false alarms, please do not test your system under these conditions.

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